Support

Contact us

Send us a message below with the email address on your Panes account and — if it involves an AI assistant — which one (ChatGPT, Claude, or your own agent). We reply by email within two business days. You can also write to support@getpanes.com. Never send us your API token; we will never ask for it.

Connecting an AI assistant

Panes connects to ChatGPT, Claude and other MCP clients at https://getpanes.com/api/mcp. When you add the connector, you sign in with the API token from your dashboard and approve access. The developer guide walks through each client.

To disconnect an assistant, remove the Panes connector from that assistant’s settings. Anything it already published stays in your feed until you clear it.

Common questions

I can’t see my panes. Panes appear in the Panes iOS app. Make sure you are signed in to the same account the assistant is connected to — ask the assistant which account it is using.

I lost my API token. Tokens are shown once and can’t be recovered. Sign in to your dashboard and create a new one.

I want to delete my account or data. Email support@getpanes.com from the address on your account. See the privacy policy for what we store and for how long.